AIG Life UK - Telephone Account Manager (Hybrid)

Who we are American International Group, Inc.
(AIG) is a leading global insurance organisation.
Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.
These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
AIG Life Limited in the U.
K.
(AIG Life UK) is wholly owned subsidiary of Corebridge Financial, Inc.
Get to know the business Come and join an ambitious and growing company that helps people plan for the future.
We’re an innovative business who want to stand out from the crowd.
At AIG Life UK, we are experts in protection.
It’s what we do.
We look after over 1.
6 million people, specialising in life insurance, income protection, critical illness cover and more.
For us, protection products are about more than financial security, it’s about helping people live better lives, supporting them when they need us most.
This is reflected in our culture - we believe that the best things we do in life, we do for others.
As we grow, we take tremendous pride in seeing our employees grow with us, and are committed to attracting, nurturing and developing the best talent.
About the role - What you need to know To successfully unlock new opportunities in order to support AIG Life’s business strategy To effectively develop relationships with accounts via telephone and email communication To listen to customers’ requirements and present appropriate solutions to increase sale levels To develop an understanding of the AIG Life product range and present these in a cohesive and professional manner, both verbally and in written format To work closely with all members of the sales team in identifying opportunities for the company to promote its product range to its target audience Key responsibilities: To achieve set business level targets through active management and planning To ensure clients are kept fully informed of both AIG Life proposition and forthcoming product developments To keep up to date on developments within the IFA protection marketplace and how this can affect our position To ensure that all appropriate client information and notes are inputted in a timely and coherent manner To attend and actively participate in team meetings and sharing best practice with colleagues To keep clients fully informed regarding any issues or complaints they have raised Sales: To secure sales from IFAs by engaging with them on the telephone, via email and through Webinar tools To develop ideas and support material for engaging with IFAs, including sales ideas to help them sell more protection business To highlight AIG Life’s key sales differentiators to promote the proposition To work towards agreed annual and quarterly KPI’s including activity targets To fact find to understand the accounts business and size of the opportunity To provide market feedback to Protection Consultant Team Manager on the AIG Life proposition To take responsibility for personal development as a means of improving sales Relationship Management: To follow the contact model for the account management of the allocated IFA firms To record IFA information in a uniform and clear way in order to build IFA firm profiles To work closely with others in the team and the wider Sales division in order to co-ordinate efforts and share ideas To work with Customer Services and Underwriting to ensure the correct and smooth handover of tasks required by IFAs Markets: To understand protection partner propositions and their set up To understand the IFA protection market including the different IFA types, their distribution and business models To keep up-to-date with market developments including knowledge of key competitors’ propositions and activities Systems & Processes: To understand AIG Life systems and processes to ensure competent promotion of whole proposition To utilise all available systems and tools to research IFA businesses To record all details obtained from the accounts on the Sales CRM system What we’re looking for: -Principal skills: To be able to engage with IFAs and articulate views over the telephone and by email To understand the AIG Life protection proposition, including products, systems and processes and how we compare with competitors To empathise with the IFA, understanding their business, recognising the importance of using their time sparingly and responding promptly and punctually to issues raised To closely manage and develop effective relationship with a number of IFAs To be organised in researching IFA sales, planning key discussion issues, scheduling calls, documenting conversations, escalating and resolving issues.
To be a team player sharing best practices amongst the wider team, and work closely and collaboratively with customer services and others Technical skills: Organised and methodical, possessing strong administration skills An effective communicator, both verbally and written Driven, results orientated with a positive outlook Experience with working in a team A Levels and GCSE passes in English and Maths or equivalent Completed or willingness to study towards an appropriate qualification in Financial Services IT literate Benefits: We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers.
AIG also has a devoted learner program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Flexibility is a highly valued part of our culture.
Be that the ability to work part time, shifts, term-time only or be based at home, flexibility helps ensure all our people can have a rewarding career.
We firmly believe that the more support we provide to keep you happy and healthy, the better environment we all work in.
As a result, we offer a range of benefits and support that help you create long-term wellbeing habits, including our industry leading Smart Health product.
In addition to a competitive salary, and our generous benefits package, there are lots of great reasons to join us.
Take a look on our career pages for more details about our flexibility, commitment to health and wellbeing, and how you can grow with the company.
We are an Equal Opportunity Employer Corebridge Financial, Inc.
, its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation.
At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: www.
corebridgefinancial.
com Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.
If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.
com.
Reasonable accommodations will be determined on a case-by-case basis.
Functional Area: SM - Sales & Marketing Estimated Travel Percentage (%): No Travel Relocation Provided: No AIG Life Limited