Fast track your Career while working from the comfort and convenience of your home.
TSD Global is accepting applications for Work From Home Call Center Representatives.
The work is exciting - and we make it fun! You will be continuing subscriptions and trials to existing customers all from the comfort of your home!
We also have a reimbursement campaign for certain qualifying purchases and/or costs incurred by internet service changes plus a monthly stipend incurred by internet services and other utilities.
*We offer:*
* Competitive hourly wages and up to an additional $170 + per week in weekly commission opportunities
* Two base hourly pay raises during the first year of employment
* Weekly Pay
* Limited Full-Time Opportunities Available
* Will start at 28 hours/week for Part Time
* Opportunities to get more hours and work Full time.
* *100% Paid Virtual Training.
No on-site Training is needed!*
* Advancement opportunities in virtual leadership, training, quality, and workforce management roles
* No Cold Calling
* 401k Plan / 100% match
* Medical, Dental, and Vision Insurance after only 90 days for Full Time
* Free Satellite Radio service perks
* Up to $50 Equipment reimbursement and up to $22 monthly internet stipend for those who qualify
*Specific Job Responsibilities*
* Contact existing customers on behalf of SiriusXM Satellite Radio.
* Upgrade or resubscribe their services utilizing state-of-the-art technology and client relationship management systems
* Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
* Deliver productivity results (contacts/hour, sales per hour, accuracy) that meet client performance objectives.
* Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
* Adhere to operational processes, PCI compliance, client standards, and program standards.
*Requirements:*
* *Must be a North Carolina Resident*
* Private and secure workspace at home free from background noise or distractions
* Sales, Call Center, Upselling, Retail Sales, or Customer Service Experience are highly preferred
* Professional vocabulary
* Excellent communication skills both oral and written
* Assertive, quick thinking
* Excellent schedule adherence and attendance
* Prior work-from-home call center experience is a plus!
* Good computer skills
*Technical Requirements:*
* *Must provide your own Computer or Laptop*
* *Internet Connection - Direct wired connection: Minimum of 25 Mbps download and 10mbps upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, and mobile broadband connections)*
* *Windows 10 Desktop or laptop current on all security updates*
* *High-quality noise-canceling wired USB headset*
* *Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)*
* *Webcam*
* *Free space – 5 GB*
* *Processor speed – Dual Core @3 GHz or better OR Quad Core @2GHz or better*
* *RAM Required – 8 GB*
* *Anti-Virus – Full versions of Windows Defender or Essentials*
Job Types: Full-time, Part-time
Pay: From $10.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Referral program
* Vision insurance
* Work from home
Experience level:
* 1 year
* Under 1 year
Shift:
* Day shift
* Evening shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* Remote
Application Question(s):
* You must complete a video interview for this position through SparkHire.
Please supply your personal email address in order to receive the video interview link and please check your email for the SparkHire link.
* Do you have a reliable equipment that you can use for this Work From Home Job? We require a PC or a laptop with AMD or INTEL Processor with Dual Core 2 GHz or better.
Macbook, Chromebook and Snapdragon processors are not accepted.
Please only answer YES or NO.
Education:
* High school or equivalent (Required)
Experience:
* Customer Service/Sales: 1 year (Preferred)
Location:
* Charlotte, NC (Required)
Work Location: Remote
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