Operations Manager

*About The Museum of Illusions * Museum of Illusions (MoI) is the world's largest and fastest-growing museum chain.
Our story began in 2015 and has not stopped growing since.
Today, the MOI concept is a recognized brand and leading attraction in more than 40 locations around the world! At MoI, we understand the power of play, exploration, and creativity.
We are curious and open to people thinking outside the box.
And one thing is for sure – MOI offers you the opportunity to enjoy flexible work hours and explore different concepts.
As we are rapidly growing, we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.
*Candidate Profile and Focus* The Operations Manager is responsible for the day-to-day operations of the museum overseeing staff recruiting, training, and scheduling, as well as museum maintenance and event execution.
The Operations Manager also will participate in planning and implementing operations policies, procedures, and protocols.
To be a great fit for this role you should have a consistent work history and previous experience in entertainment or museum operations.
A passion for guest services and team mentoring is also a plus.
*Primary Job Duties & Responsibilities * * Interview, onboard, train and develop new museum staff.
* Implement training procedures for the museum location.
* Properly and efficiently schedule and staff the museum each day, based off of museum specific sales forecasts.
* Create and maintain employee scheduling – making adjustments as needed, approving PTO/Sick and other various time and attendance requests/issues.
* Supervise and support the Shift Supervisors, ensuring their respective shifts operate efficiently and effectively.
* Maintain a high standard of guest experience, ensuring guest satisfaction and engagement.
* Monitor and maintain the museum's maintenance at all levels (cleanliness, exhibits, etc.
).
* Ensure company policies and procedures are followed.
* Work with the General Manager to execute a strategic plan for the museum’s growth and sustainability.
* Alongside the General Manager, represent the museum in the community by forging relationships with local organizations, educational institutions, and business clients.
* Prioritize and manage multiple projects simultaneously, follow through on issues in a timely manner, and demonstrate forward thinking.
* Prepare and execute field trips, special events and influencer visits within the museum alongside Marketing and Sales.
* Work alongside Operations Managers from other museum locations to determine best practices.
*Requirements * * Bachelor's Degree preferred or equivalent experience.
* Minimum 5 years of working experience in the same or similar job with the same or similar key responsibilities.
* Proven experience in a leadership role within the entertainment industry * Strong financial management skills with experience in budgeting and P&L responsibility.
* Ability to produce accurate results, analyze workflow, and set priorities to meet deadlines with minimal supervision.
* Exceptional communication and interpersonal skills.
* Demonstrated ability to lead and inspire a diverse team.
* Knowledge of current best practices within the entertainment environment * Understanding of marketing, sales, and visitor engagement strategies.
* Self-starter who is organized, detail-oriented, adaptable, responsive, and self-motivated.
* Advanced proficiency in Microsoft Word programs (Word, Excel, PowerPoint).
*Perks and Benefits * * Medical, Dental, Vision, Life Insurance * 401k Retirement Plan * Employee Assistance Program * Various discount programs and perks! * Employee discounts at our museums! *Physical Requirements/Demands * * Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment.
* Must be able to ascend/descend flights of stairs.
* Must be able to bend, stoop, kneel, crawl, crouch, and squat.
* Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, and sexes.
* Must be able to lift 25 lbs.
* Must be able to work both indoors and outdoors.
* Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations.
*Company Statement:* Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time Pay: $60,000.
00 - $80,000.
00 per year Benefits: * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person