Sr. Director, Communications - Digital &Client; Experience

D&CX Strategy Storytelling & Communications The Sr.
Director, D&CX Strategy Storytelling & Communications will spearhead our strategic, executive level storytelling and internal communications.
They will ensure the strategy, progress, results, and impact of the work of the Digital & Client Experience team is clearly defined and communicated and is connected to the broader Enterprise and line of business strategic frames.
Focus is ensuring the D&CX 'story' compliments and fits into the broader enterprise ecosystem.
The role will report to the CAO of Digital & Client Experience (D&CX) and provide direct support for the SEVP, Chief Digital & Client Experience Officer, with close partnership with the other members of the D&CX leadership team.
The role will define and own a consistent framework for sharing our strategy, and must be skilled in the development, creation, and advancement of data driven, visually compelling presentations, artifacts, and deliverables.
Core position capabilities include executive-level storytelling, developing and evolving an engaging client experience narrative, creating high-impact internal and external strategic presentations, and delivering executive business strategy materials.
This position requires a proactive/creative strategic and critical thinker who can connect our transformational client experience strategy to the TIAA enterprise strategy.
This leader will help design and create business/organizational presentations for use with numerous audiences including TIAA Board of Trustees, TIAA Executive Committee, and TIAA associates among other key stakeholders.
Key Responsibilities and Duties Partner with, influence, and advise D&CX Leadership Team and Extended Leadership Team, as applicable, on a consistent and united set of strategic material that advances a “one team / one strategy / one story” operating principle.
Partner with our Corporate Communications partners to tell the Enterprise ‘Delight our Clients’ story to a broader audience.
Demonstrate strong ability for storytelling and creating strategic, compelling narratives through high-impact executive presentations (including PowerPoint) and other written content (e.
g.
, speaking points, scripts, etc.
); leverage a strong data-driven/visualization skill set and deep grasp of a strategic narrative, and the ability to organize, coordinate, and condense material and content from subject matter experts into a cohesive, engaging deliverable.
Organize and facilitate content discussions across D&CX leadership, the People Team, Corporate Strategy & Development, and other stakeholders and business partners as needed.
Guide the use/re-use of prior content.
Consult on maturation of format and approach for internal D&CX programs to engage associates (e.
g.
, Town Hall preparation and support, all-hands calls, D&CX leadership presentations, off-sites, etc.
) Drive production with partners of written and visual media to communicate Delight our Client vision and strategy and our refreshed client experience transformation story Operate autonomously and with sound judgment to make informed decisions and take action on needs from D&CX leadership, Corporate Strategy, or other stakeholders.
Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 9IC Required: 5+ years in management consulting, communications/storytelling, marketing, corporate strategy, or customer experience Preferred: 7+ years in management consulting, communications/storytelling, marketing, corporate strategy, or customer experience Master of Business Administration degree Excellent creative, presentation, and writing skills and the ability to clearly communicate complex business and financial information in a simple, engaging, and compelling way Strong storytelling skills and capabilities; experience in creating engaging presentations and coordinating content from subject matter experts into a cohesive story for executive level presentation and delivery Ability to author and coordinate basic internal comms needs for D&CX EC leader (including org announcements, Board memos, etc.
) Experience developing and executing communication strategies that support major organizational changes and transformation Organized, deadline-driven, flexible and capable of delivering results on multiple projects in a fast-paced environment Self-starter who can quickly assess and interpret facts and trends to develop and synthesize key messages into a variety of communications materials including presentations Interest and proven ability to both influence partners and colleagues without authority but also “roll up sleeves” and produce deliverables Ability to interact effectively with senior leaders and provide proactive, strategic communications counsel Ability to collaborate and work well in a team environment Experience successfully navigating a large, complex, matrixed organization Ability to occasionally work unpredictable hours, when necessary Ability to travel (approximately 10%) #LI-VM1 Anticipated Posting End Date: 2024-02-13 Base Pay Range: $172,000/yr.
- $210,000/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
_____________________________________________________________________________________________________ Company Overview TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields.
We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates.
That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones.
Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.
To learn more about your benefits, please review our Benefits Summary.
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