Outreach Specialist

The electric grid is vital to our everyday lives.
It is fundamental for the health, safety, and well-being of our communities, and provides the platform for our economy and our societal and technological advances.
SERC's mission is to reduce risks to the reliability and security of the electric grid (also known as the bulk power system), not only for today but also for the future.
To achieve this mission, we maintain a diverse team of experts across numerous disciplines in order to address the complex, evolving, and dynamic challenges facing the grid.
Our team also partners with the best and brightest individuals from both the power industry and the federal government to understand and address the challenges facing the grid.
These key partnerships make our work more informed, pragmatic, responsive, and impactful.
Position Summary: The Outreach Specialist is instrumental in planning, developing, and delivering professional SERC branded products and events to raise awareness and train external stakeholders on reliability and security of the bulk power system.
The Outreach and Publication Specialist works with management and technical and communication experts to design, develop, and deliver professional, brand-elevating, eye-catching and technically accurate content to our external stakeholders.
This position reports to the Manager of Communications, Outreach & Training and is located in the Charlotte, NC office and also subject to SERC's hybrid workplace policy.
DUTIES AND RESPONSIBILITIES: Work with SERC staff, presenters, subject matter experts and guests to facilitate and coordinate on-site, hybrid, and virtual training and outreach events.
Work collaboratively with internal and external subject matter experts to build agendas, secure speakers, and deliver valuable experiences for large and small audiences.
Collaborate in the creation of event content to meet desired learning outcomes and outreach program objectives and plans.
Gain cooperation from a wide variety of participants on operational processes, practices, and procedures to meet timelines and deliver work products.
Engage and coach authors, presenters and other stakeholders on timelines, content, editing, and overall branding.
Represent SERC and serve on the ERO External Training and Outreach group and Registered Entity Forum Steering Committee.
Prepare, write, edit, review, and finalize material for external distribution.
Collect data and compile reports to assess the effectiveness of outreach efforts.
Review and enhance material to meet outreach product and event objectives.
Maintain outreach and publication content on the SERC website.
Monitor, track, and coordinate responses to stakeholder questions.
Distribute identity cards, certificates, brochures, and other event material.
Provide excellent customer service and follow-up to reinforce trust in the SERC brand.
Perform other duties as assigned.
QUALIFICATIONS AND EXPERIENCE: Bachelor's degree in public relations, journalism, technical writing, communications, marketing or related field or equivalent experience and education.
Minimum of five years of experience in event planning, public relations, business administration, publications, or related area.
Experience developing and delivering outreach content remotely and in-person.
Excellent oral and written communication skills, including the ability to work effectively with others, both inside and outside the organization.
Strong interpersonal and mediation skills, including the ability to negotiate issues to an agreeable conclusion.
Strong organizational skills with an ability to manage multiple events, projects, or deadlines simultaneously.
Proventechnicalorbusinesswritingandediting Exceptional skills with Cisco WebEx, Microsoft Teams, or similar event hosting platform.
Exceptionalskillswith creating and editing with Microsoft Office Suite (Word, Excel, PowerPoint).
Skills with Adobe Creative Suite (AdobeCreative Cloud, InDesign, etc.
) or similar, with a focus on formatting The ability to present complex information to a variety of audiences.
Additional desired attributes include: Collaborator - ability to work with peers, leveraging knowledge, skills, and tools to support and accomplish the group's goal.
Self-starter with ability to work independently and under limited supervision.
Resourceful - ability to track down information, find solutions to problems, and communicate effectively.
Project management experience is a plus.
COMMITMENT TO CULTURE: SERC is dedicated to being a highly desirable place to work through culture and purpose.
We place a strategic focus on critical elements such as Diversity & Inclusion, Innovation & Collaboration, and Organizational Development & Talent Management.
Through this strategic focus, SERC has identified its four Cultural Attributes that we believe keeps us on the path of continuous improvement.
CULTURAL ATTRIBUTES: Leader - Is trustworthy, principled, and respectful and strive to create value that reduces risk.
Has a positive vision and is actively building support to execute it.
A leader takes personal accountability for the outcomes of their choices and actions, acts with professionalism and adapts to change in a calm and positive manner.
A leader will, when appropriate, ask questions and recommend alternative solutions to new processes or procedures.
Collaborative - Partner and engage, both internally and externally, to drive meaningful action by leveraging skills, knowledge and tools.
This would include effective written and verbal communication to ensure ideas and messages are clearly and concisely conveyed, being responsive to all stakeholders, understanding goals and objectives while exceeding key metrics and targets.
Encourages dialog and candor while making it safe for others to voice their opinion to ensure all alternative viewpoints are heard, they are an active listener.
Expert - Being credible, objective, disciplined, and sought after to help with continuous learning, improvements, and innovations.
Exhibit knowledge of and ensures compliance with industry best practices and regulations.
Take initiative to set priorities and convey important information in a timely and efficient manner.
Employ good judgment when evaluating a problem by analyzing risk and identifying consequences while demonstrating a sense of organizational stewardship.
Purposeful - Proactively demonstrate initiative, intentionality and resourcefulness to help anticipate and navigate current and future challenges.
Committed to the quality of work and ensures work is delivered at appropriate deadlines while seeking operational efficiencies.
Initiate appropriate follow-up while leveraging industry knowledge and business acumen to make appropriate decisions.
Treat others with compassion and empathy and embrace the organization's mission and vision while providing meaningful contributions to organizational endeavors.
If the traits and characteristics listed in our Cultural Attributes resonate with you, we encourage you to apply! SALARY/BENEFITS: The salary range for this position is DOE.
We offer a generous PTO package; paid holidays; medical, dental, vision, life, short-term and long-term disability insurance, and a 401(k) plan with an organization contribution of up to 14%.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hybrid work environment; 50/50 Split in-office and remote work (weekly common day = Tuesday); ability to travel as needed.
SERC is an Equal Opportunity Employer