Company: Fluid Flow Products
About Us:
Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers.
Our mission statement, “Adding Value to Quality Products,” reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions.
Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.
We sell premium compressed air equipment with captive aftermarket.
We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.
Summary
The Technical Inside Sales Associate will be responsible for managing customer and supplier activities supporting our Charlotte based process equipment distribution business.
Providing exceptional service to our valued clients, suppliers, and internal stakeholders is of critical importance.
Excellent opportunity for an individual interested in assisting customers achieve their goals, and/or a desire to grow into a technical outside sales position.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Maintain and cultivate positive customer and supplier relationships
• Provide price and availability on any standard or specialty items directly to customers
• Assist customers with proper product selection based on detailed specifications
• Take and solicit orders from customers over the phone and via e-mail
• Process orders, via order entry system, from our stock or directly source from suppliers
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via e-mai
Competencies/Requirements
• College degree or prior technical inside sales experience
• Ability to address customer concerns and communicate clearly and efficiently
• Convey a positive, customer-friendly disposition
• Handle and resolve challenging problems
• Strong organizational, communication, attention to detail and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong customer-service focus with a passion to exceed customer expectations
• High energy, drive and sense of responsibility
• Strong mechanical aptitude
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