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Posted : Wednesday, September 20, 2023 04:55 PM
Description
A Client Engagement Senior Manager (CESM) loves their clients! They passionately cultivate client relationships that are enduring and trusted.
CESMs also work closely with their Client Engagement Associate Directors and Client Engagement Managers to act as a collective team, planning and implementing client projects, by drawing on our internal teams’ skills to help their clients meet their marketing communications goals.
CESMs love a great idea, and go the extra mile to foster brand team creativity and brand-building ideas, while always ensuring that ideas are on strategy and well positioned to gain support within client organizations.
Essential Duties & Responsibilities as Client Engagement Senior Manager Trust building Perceived as someone the client can confide in Manage successful and trust-based relationships with clients Ability to manage others on their teams Ensure that the strategic goals of the brand/client are communicated to the client team and met through the work Work closely with the Insights and Brand Strategy team to frame and participate in strategy development and to set and measure brand goals Knowledgeable of our Earned, Owned, Paid and Shared media offerings Help the Insights team analyze research and present findings to clients Works closely and effectively with team members including project managers so that projects proceed as anticipated and strategic goals are met, anticipating obstacles and aggressively addressing concerns that could undermine client relationships Connect marketing goals and strategic solutions to the broader business context Demonstrate strong problem-solving abilities and foster innovative solutions Ensure that the client team meets the agency goal of providing a continuous flow of brand-building ideas Always strive for the best results and maintain excitement about involvement with clients and their brands Collaborate with the Client Engagement Associate Director on client plans and budgets and follow up on how the plans are being implemented Make good use of insights to stay informed and leverage industry trends Intuitively understand the dynamics of clients’ businesses Stay in tune with all account activity and anticipate potential issues or dissatisfaction, proactively taking steps to remedy concerns Present plans, recommendations, creative work and analysis to clients Pinpoint and lead organic growth opportunities within existing business Oversee the successful onboarding of new clients and perhaps employees Communication Skills Demonstrate excellent written, verbal and listening skills Be comfortable and adept in representing Wray Ward with a client’s senior management Demonstrate outstanding presentation skills in formal and informal settings and be an excellent meeting leader Communicate in a clear, coherent and professional manner Be self-assured as well as sensitive when leading client team members Maintain a candid professional relationship with other Wray Ward staff Additional Responsibilities Be a team builder and a team player Inspire a contagious passion for strategic creative solutions Model a conscientious, straightforward and dedicated work ethic — talk the talk and walk the walk Respect all equally, internally and externally Passionately uphold the agency brand, culture and values Collaborate among multiple departments effectively and efficiently Be accountable for meeting goals and expectations Requirements 5-7 years of agency experience in leading account projects or equivalent client experience Demonstrated success in attracting, managing and growing clients Proven track record of taking projects and initiatives from insights to objectives to strategies to tactics Must be willing to travel up to 20% Bachelor’s degree This job description serves as an overall summary of responsibilities for the position outlined.
Please note it is subject to change with specific expectations associated with the position.
Culture Alignment At Wray Ward, we firmly believe that internal and client relationships are key to our success.
Certain attitudes define how we work and are important in what we seek for our culture and mission.
Our key agency attitudes are: WE, NOT ME — We check our egos at the door.
As a result, we thrive in a positive, collaborative atmosphere that welcomes diverse professionals and invites everyone to contribute their best.
ASK “WHAT IF?” — Always going beyond what is and considering what could be, we create unexpected possibilities that differentiate our brands and accelerate their success.
BE FEARLESS — Creativity demands that we hold nothing back.
So we mutually support each other in speaking up, taking risks and courageously contributing audacious, unedited, unconventional ideas.
NAIL IT — Everything we do is about results.
We not only achieve our clients’ goals, but also continually exceed their expectations.
Every person here shares individual responsibility for their own, our agency’s and our clients’ success.
Our 39,000-square-foot home promotes collaboration and productivity through inspired meeting areas, offering natural light, vibrant colors, patterns and textures.
Homelike elements are found in every corner, from the open-air roof-deck to our game room with foosball, ping-pong, Connect Five, classic board games and cornhole.
Brightly colored throw pillows on sofas and our town hall meeting space, smart entertainment systems and live plants are scattered throughout.
From holiday parties to movie nights, bowling and dodgeball teams to yoga and walking groups, we have a warm and inviting culture.
Our office ushers us in, and it welcomes us home.
Our Mission Day in and day out, we will passionately create the most innovative, engaging and effective work in the home category — we will live it, we will breathe it and we will own it.
* * * Candidates must possess authorization to work in the United States, as it is not the practice of Wray Ward to sponsor individuals for work visas.
Wray Ward participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
At Wray Ward, we strongly believe that a diverse staff and inclusive culture will greatly enrich our work, our business, our industry and our lives.
We are committed to an intentional approach to listening, understanding and talking, and to using our individual and collective talent, voices and influence to drive change.
Wray Ward is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
CESMs also work closely with their Client Engagement Associate Directors and Client Engagement Managers to act as a collective team, planning and implementing client projects, by drawing on our internal teams’ skills to help their clients meet their marketing communications goals.
CESMs love a great idea, and go the extra mile to foster brand team creativity and brand-building ideas, while always ensuring that ideas are on strategy and well positioned to gain support within client organizations.
Essential Duties & Responsibilities as Client Engagement Senior Manager Trust building Perceived as someone the client can confide in Manage successful and trust-based relationships with clients Ability to manage others on their teams Ensure that the strategic goals of the brand/client are communicated to the client team and met through the work Work closely with the Insights and Brand Strategy team to frame and participate in strategy development and to set and measure brand goals Knowledgeable of our Earned, Owned, Paid and Shared media offerings Help the Insights team analyze research and present findings to clients Works closely and effectively with team members including project managers so that projects proceed as anticipated and strategic goals are met, anticipating obstacles and aggressively addressing concerns that could undermine client relationships Connect marketing goals and strategic solutions to the broader business context Demonstrate strong problem-solving abilities and foster innovative solutions Ensure that the client team meets the agency goal of providing a continuous flow of brand-building ideas Always strive for the best results and maintain excitement about involvement with clients and their brands Collaborate with the Client Engagement Associate Director on client plans and budgets and follow up on how the plans are being implemented Make good use of insights to stay informed and leverage industry trends Intuitively understand the dynamics of clients’ businesses Stay in tune with all account activity and anticipate potential issues or dissatisfaction, proactively taking steps to remedy concerns Present plans, recommendations, creative work and analysis to clients Pinpoint and lead organic growth opportunities within existing business Oversee the successful onboarding of new clients and perhaps employees Communication Skills Demonstrate excellent written, verbal and listening skills Be comfortable and adept in representing Wray Ward with a client’s senior management Demonstrate outstanding presentation skills in formal and informal settings and be an excellent meeting leader Communicate in a clear, coherent and professional manner Be self-assured as well as sensitive when leading client team members Maintain a candid professional relationship with other Wray Ward staff Additional Responsibilities Be a team builder and a team player Inspire a contagious passion for strategic creative solutions Model a conscientious, straightforward and dedicated work ethic — talk the talk and walk the walk Respect all equally, internally and externally Passionately uphold the agency brand, culture and values Collaborate among multiple departments effectively and efficiently Be accountable for meeting goals and expectations Requirements 5-7 years of agency experience in leading account projects or equivalent client experience Demonstrated success in attracting, managing and growing clients Proven track record of taking projects and initiatives from insights to objectives to strategies to tactics Must be willing to travel up to 20% Bachelor’s degree This job description serves as an overall summary of responsibilities for the position outlined.
Please note it is subject to change with specific expectations associated with the position.
Culture Alignment At Wray Ward, we firmly believe that internal and client relationships are key to our success.
Certain attitudes define how we work and are important in what we seek for our culture and mission.
Our key agency attitudes are: WE, NOT ME — We check our egos at the door.
As a result, we thrive in a positive, collaborative atmosphere that welcomes diverse professionals and invites everyone to contribute their best.
ASK “WHAT IF?” — Always going beyond what is and considering what could be, we create unexpected possibilities that differentiate our brands and accelerate their success.
BE FEARLESS — Creativity demands that we hold nothing back.
So we mutually support each other in speaking up, taking risks and courageously contributing audacious, unedited, unconventional ideas.
NAIL IT — Everything we do is about results.
We not only achieve our clients’ goals, but also continually exceed their expectations.
Every person here shares individual responsibility for their own, our agency’s and our clients’ success.
Our 39,000-square-foot home promotes collaboration and productivity through inspired meeting areas, offering natural light, vibrant colors, patterns and textures.
Homelike elements are found in every corner, from the open-air roof-deck to our game room with foosball, ping-pong, Connect Five, classic board games and cornhole.
Brightly colored throw pillows on sofas and our town hall meeting space, smart entertainment systems and live plants are scattered throughout.
From holiday parties to movie nights, bowling and dodgeball teams to yoga and walking groups, we have a warm and inviting culture.
Our office ushers us in, and it welcomes us home.
Our Mission Day in and day out, we will passionately create the most innovative, engaging and effective work in the home category — we will live it, we will breathe it and we will own it.
* * * Candidates must possess authorization to work in the United States, as it is not the practice of Wray Ward to sponsor individuals for work visas.
Wray Ward participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
At Wray Ward, we strongly believe that a diverse staff and inclusive culture will greatly enrich our work, our business, our industry and our lives.
We are committed to an intentional approach to listening, understanding and talking, and to using our individual and collective talent, voices and influence to drive change.
Wray Ward is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
• Phone : NA
• Location : 900 Baxter St Ste 100, Charlotte, NC
• Post ID: 9103908338
