Thermal Control Products (TCP), specializes in the custom design and execution of a wide variety of thermal and protective components and heat shield products.
We work with clients across several different industries, from motorsports to the military, aerospace to aviation, engineering to, well.
.
.
_just about everything else!_ Our insulation and heat shield products are used domestically and internationally.
And, our business focus has and always is about providing exceptional solutions and services.
As a Customer Service Representative at TCP, you will act as a liaison between customers and the company's internal teams to ensure customer satisfaction and coordinate initial order processing and subsequent delivery.
This position will work Monday through Friday from 8:00AM - 5:00PM _*on-site*_.
*JOB RESPONSIBILITY SUMMARY*
* Communicates with customers and sales force to receive orders and provide internal and external updates as well as any other information necessary to ensure customer satisfaction.
* Enters new orders in the system and creates estimates and invoices according to customer’s requirements while coordinating pricing and other relevant details with salesforce.
* Provides production department with work orders with complete and detailed work instructions, as well as any other pertinent information.
* Managing and ensuring prompt shipping or delivery to customers.
* Answering phones and greeting customers & various visitors.
* Creating bulletins, memos, and other documents as required by management.
* Maintaining and organizing office supplies inventory.
* Any other functions required by management.
*Required Knowledge, Skills, & Abilities*
* Technically skilled in Outlook, Word, Excel, and PowerPoint.
* Must be attentive to detail and ensure accuracy in work assignments.
* Must be able to convey product information and availability to customers.
* Attentive listening skills, sharp memory, detail-oriented, strong organizational skills, and proactive execution.
* Excellent oral and written communication and interpersonal skills.
* Ability to work well under pressure in a fast-paced environment.
* Must be tenacious and assertive with a questioning mind
*We are proud to offer:*
* Benefits package that includes: Medical, Dental, Vision, EAP
* 401(k) with employer matching
* Paid time off
* Paid Holidays
* Tuition Reimbursement
* Bonus opportunities
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Experience:
* Microsoft Excel: 2 years (Preferred)
Ability to Commute:
* Concord, NC 28027 (Required)
Work Location: In person
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