At *Blue Nile*, we believe that love deserves better.
We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry.
From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.
*Blue Nile* is looking for a *Luxury Sales Consultant *who is eager for an exciting opportunity to join our retail showroom in the *SouthPark Mall in Charlotte, NC*.
The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases.
A *Luxury Sales Consultant *at Blue Nile is outgoing, passionate and strives to help others.
The company’s customer service goal is to enhance and grow the brand connection experience for customers.
*Luxury Sales Consultants* do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler _for Life”_ relationship with Blue Nile.
*Responsibilities:*
* Communicate the Blue Nile difference, instilling trust and confidence in our brand
* Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
* Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
* Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
* Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
* Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
* Continuously maintain excellent attendance and punctuality
* Consistently achieve or exceed company sales and service goals
* Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.
*Qualifications: *Previous retail sales or customer service experience required.
* High School Diploma or GED
* Jewelry experience a plus but not required
* Excellent interpersonal, creative problem solving, organizational and time management skills
* Excellent listening, written and verbal communication skills
* Strong attention to detail and high integrity
* Ability to work within deadlines in a fast-paced environment
* Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
* Ability to stand for extended periods of time
* Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
* Authorized to work in the U.
S
The hourly pay range for this job is $16.
52 - $23.
95.
Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors.
Regular positions are eligible for discretionary bonus.
Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.
Job Type: Full-time
Pay: $16.
52 - $23.
95 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Compensation package:
* Bonus opportunities
Schedule:
* 8 hour shift
Work Location: In person
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