Customer Service Representative

Job Description Our Account Executive Customer Service position involves answering multiple phone lines, providing outstanding customer service to agency customers including consulting clients on coverage and protection limits as well as providing annual insurance reviews.
Applicant will also be responsible for receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agency owner and or associates.
Benefits Salary Is Based On Experience Paid Holidays 401K Plan Bonus Opportunities Paid Time Off (PTO) Hands On Training Responsibilities Answer telephones and assist clients with all policy questions or concerns, and directing calls to proper persons and taking messages as needed Provide and verify general and non-technical information to inquiries over the telephone or in person Take payments and provide receipt to customers in person or by phone Contact customers from agent's book of business and conduct Customer Protection Reviews Provides customer service to policyholders as needed Assists customers with problems, complaints and other issues Notifies agent/office manager of problems occurring from support area and recommend solution Claims Follow Up Process Requirements A NC Property and Casualty Insurance License Agency Experience Great Customer Service Skills - People Person Outstanding Problem Solving Capabilities Excellent Spelling and Grammar skills Exceptional Business Writing and Editing Skills Advanced Computer Skills We prefer an individual who has an interest in long-term employment with opportunities to advance as the company grows.
This position requires someone who can successfully manage multiple phone lines while keeping up with the daily demands managing the need of dealing with Clients, associates, and inquiries about Products and Services.
This role requires someone who can excels with attention to detail.
If you are motivated to succeed and can see yourself in this role, please complete our application.
We will follow up with you on the next steps in the interview process.
Company Description We are a family run agency, so we know and understand what is most important to you.
.
.
Family.
I have been in this business for over 22 yrs and have seen it all.
Our experience is solid.
What makes us a Premier Agency is also what makes us unique: Our customers receive the benefit of our experience as we proactively manage their risks.
We take great pride and are confident in our ability to reduce our clients daily exposures to risk.
Their experience with us is different than with any other agency.
Personal attention to our clients needs and insurable interests is what we offer.
Our goal is to create and foster strong, long term relationships and produce successful protection plans for our clients.
Our goal for our sales staff is to provide employees the proper training and coaching to develop a successful and rewarding career.
We take care of our customers like we take care of our own, just like family.