IT Messaging and Change Management Specialist

Since its founding in 1937, Krispy Kremes focus has remained the same - making fresh doughnuts using our founders original recipe.
The brands iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.
Krispy Kremes IT Messaging and Change Management Specialist will be responsible for shaping the messaging and transformation strategy of our IT team as we embark on a journey to modernize our technology and processes.
A TASTE OF WHAT YOU WILL BE DOING: Create and deliver clear, consistent, and engaging messages to our internal and external stakeholders about our IT initiatives, events, and services.
Work closely with the CIO and the senior director of technology management to align the IT messaging with the overall IT vision and goals.
Collaborate with the IT project managers, engineers, and analysts to understand the technical aspects and impacts of our IT projects and changes.
Use your technical writing and communication skills to craft messages that are tailored to different audiences, channels, and formats, such as emails, newsletters, presentations, webinars, internal videos and blogs, etc.
(Note that all corporate communications and external messaging will continue to be generated by the corporate communications team and will not be your responsibility.
) Play a key role in facilitating the change management process for our IT team.
Apply the best practices and methodologies of change management to support the IT team members and stakeholders through the transitions and transformations of our IT environment.
Conduct change impact assessments, stakeholder analyses, readiness surveys, and feedback sessions to identify the needs, concerns, and expectations of the affected groups.
Work with the L&D team to support and implement change interventions, such as training, coaching, mentoring, and recognition programs, to enhance the adoption and utilization of the new IT systems and processes.
Monitor and evaluate the change outcomes and benefits, and report on the progress and success of the change initiatives.
YOUR RECIPE FOR SUCCESS: Masters degree English, writing, communications, or related field, or equivalent work experience.
7+ years of experience in IT communication, technical writing, or IT change management.
Excellent verbal and written communication skills, with the ability to communicate complex technical information in a simple and concise way.
Strong knowledge of IT concepts, terminology, and trends, and the ability to translate them into business value and benefits.
Proficient in using various communication tools and platforms, such as Microsoft Office, SharePoint, Teams, WordPress, etc.
Familiar with the principles and practices of change management, and the ability to apply them to IT projects and changes.
Proactive, creative, and collaborative, with the ability to work independently and as part of a team.
Flexible and adaptable, with the ability to handle multiple tasks and priorities in a fast-paced and dynamic IT environment.
*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position.
The official job description will be provided during the application/interview process.
BENEFITS: Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan PTO and dream days Education Reimbursement Adoption Assistance Life Insurance FSA/HSA Plans Pet Insurance Learn more at www.
kkbenefits.
com WHY KRISPY KREME? At Krispy Kreme, we focus on: Loving People: Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities.
Check out our leadership mix here.
Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
Loving Communities: At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities.
Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
In the U.
S.
, we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat.
We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
In 2022, we helped community groups raise $40 million globally.
Last year in the U.
S.
, we supported more than 83,000 fundraising events, raising nearly $37 million.
Loving Planet: We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
We are working on reducing food waste through donation efforts, animal feed, and composting programs.
Krispy Kreme is an Equal Opportunity Employer: At Krispy Kreme, we believe that your originality sweetens our recipe.
We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual.
We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
About Krispy Kreme Headquartered in Charlotte, N.
C.
, Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world.
Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience.
Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access.
Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet.
Connect with Krispy Kreme Doughnuts at www.
KrispyKreme.
com, or on one of its many social media channels, including www.
Facebook.
com/KrispyKreme and www.
Twitter.
com/KrispyKreme.
Brand: Krispy Kreme Address: 2116 Hawkins Street Charlotte, NC - 28203 Property Description: 10004-Charlotte- NC - Hawkins Property Number: 10004