Org Marketing Statement
Founded in 1917, Parker Hannifin Corporation is a $15 billion, global company.
With annual sales of over $15 billion in fiscal year 2022, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets.
The company has operations in 45 countries around the world.
Parker has increased its annual dividends paid to shareholders for 66 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
Parker's engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world's greatest engineering challenges.
By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.
Position Summary
Position Summary
Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations.
Develop solutions for customer needs and to maximize sales and profits while defending current business.
Responsibilities
Essential Functions:
Responsibilities may included but are not limited to the following:
Formulate goals and objectives to improve the customer experience for key accounts and develop methods to grow business year over year.
Answers customer inquiries and requests regarding accounts, products, pricing, and services offered.
Enter/release orders for customer accounts via manual, electronic, or customers portals and provide confirmations.
Scan and index orders into Application Extender once complete.
Review terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.
Responsible for follow up with customer accounts with any issues, concerns or delay with customer orders
Acts as point of contact for assigned customer accounts and works with cross functional areas of the division to provide premier customer experience.
Request ATR's (Authorization to Return) CAR's, PAR's and customer complaints from Quality Department
Communicate all pertinent customer expedite or changes to order to supply chain or scheduling concerning schedule changes.
Issue credits and add bills, works with accounting to help resolve payment issues.
Perform customer service essential job functions to advance our Corporate LTR/Composite Scores
Responsible for continuous improvement in daily activities and exceeding customer expectations with their customer experience
Any other responsibilities as assigned.
Qualifications
Requirements
High School education with 3 to 5 years experience in customer service.
Advance computer skills
Excellent verbal, written and interpersonal communication skills.
Equal Employment Opportunity
EQUAL EMPLOYMENT OPPORTUNITY
Parker is an Equal Opportunity and Affirmative Action Employer.
Parker is committed to ensuring equal employment opportunities for all job applicants and employees.
Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.
However, U.
S.
Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.
S.
import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to https://www.
eeoc.
gov/employers/upload/eeoc_self_print_poster.
pdf
and
https://www1.
eeoc.
gov/employers/upload/eeoc_gina_supplement.
pdf
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