ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following but are not limited to the job specifications contained herein.
Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.
· Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
· Ensure that all vacant or to be shown units are locked and unlocked as needed and that the surrounding areas are in “model” condition.
· Show units to prospects and follow up on daily traffic.
· Prepare all lease documents.
· Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
· Conduct all business in accordance with RKW’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
· Update availability report, process applications for approvals.
(i.
e.
, credit check, background check, and rental history, etc.
)
· Submit processed applications to the Property Manager for approval.
Follow up with applicant regarding status.
· Ensure apartment is ready for resident to move-in on agreed date.
· Immediately follow-up on prospects that did not close and attempt to close sale again.
If unable to help prospect, refer them to sister communities to meet prospect’s needs.
· Maintain thorough product knowledge of the property, sister properties and competitors.
· Secure new resident (s) signature(s) on appropriate paperwork prior to move-in.
Orient new residents to community.
· Ensure apartment is ready for resident to move-in on agreed date.
· Immediately follow-up on prospects that did not close and attempt to close sale again.
If unable to help prospect, refer them to sister communities to meet prospect’s needs.
· Assist with the renewal program, including sending renewal letters, preparing renewals, etc.
· Open the leasing office daily, including ensuring cleanliness of the office, preparing refreshments for the potential guests, taking phones off overnight service, checking and responding to voicemail.
· Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
All calls should be clear and in a professional manner.
· Report any violations of the rules and regulations that are noticed at any time.
· Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors.
· Be familiar with the fire alarm system operations and report all incidents to management.
· Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
· Close out work orders daily, weekly, monthly and follow up with residents to make sure everything has been completed.
· Coordinate with office administrative staff to maintain and update all resident information in computer database.
· Assist in developing and implementing effective marketing strategies to increase property traffic and internet leads.
· Post and update social media advertisements and ensure maximum property visibility.
· Assist with property and resident events.
JOB REQUIREMENTS
· High School Diploma with two years of leasing experience.
· Employee must be able to communicate in English
· Position requires excellent leasing and closing skills, and the person must have computer skills and be organized.
· Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
· Ability to understand and explain lease documents.
· Ability to sell the property’s products and services to prospects.
· Ability to work a flexible schedule, including evenings and weekends.
· Comply with expectations as demonstrated in the employee handbook.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Some lifting; typically 25lbs.
or less.
- Ability to climb up to four flights of stairs to access units.
- Ability to walk several acres to tour the community.
- Ability to stand for long periods.
- Ability to sit at a desk for long periods.
· This is a drug-free workplace.
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