Receptionist / Client Intake Specialist

*Full-Time Receptionist / Client Intake Specialist* Did you have a play phone as a child that you never put down, pretending to schedule appointments and charm imaginary clients with your sparkling conversation? Are you known for your unbeatable positivity and the ability to make people feel your smile through the phone? If you answered yes to any of the above, then Simpson Law Firm might be your next home, where your childhood games turn into your professional strengths.
Simpson Law Firm is expanding, and we're on the hunt for a Client Intake Specialist/Receptionist who's not just looking for a job, but a family where hard work, big laughs, and a drama-free vibe are part of the daily routine.
Think of yourself as the superhero of first impressions, the guru of organization, and the wizard of client satisfaction—all rolled into one! At Simpson Law Firm, we believe attitudes are contagious, and we're on the lookout for someone whose positivity is downright infectious.
If you're geared up to be the backbone of our success and craft the first impression our clients will always remember, we're excited to meet you.
*IMPORTANT: TO APPLY* Your ability to follow instructions will be a key factor in our evaluation process.
To start the hiring process, *please call (803) 670-0663* for specific instructions*.
Please note that only candidates who follow these instructions will be considered for the position.
* *Job Responsibilities:* Our Client Intake Specialist/Receptionist is the front line of our practice, and without it, there are no clients.
Here's what you'll be doing: * *Front-Line Interaction:* Be the welcoming voice and face of Simpson Law Firm, managing all incoming communications through phone calls, emails, and voicemails with a smile.
* *Appointment Scheduling:* Keep our calendars humming by scheduling appointments and maintaining an organized schedule for our attorneys.
* *Client Greeting and Care:* Ensure every client feels at home, understanding their needs and preparing them for consultations.
* *Data Management:* Take charge of entering client data, maintaining file compliance, and ensuring the accuracy and confidentiality of all client information.
* *Client Relationship Building:* Cultivate and nurture friendly relationships with clients, ensuring they feel valued and well-served.
* *Customer Service Excellence:* Provide unparalleled customer service, resolving client inquiries and enhancing their experience with Simpson Law Firm.
* *Office Support:* Assist with general office errands and tasks as needed to support the team.
*Qualifications:* Ready to see if you have what it takes? We're searching for someone who embodies the following qualifications and experiences.
If this sounds like you, you might just be the perfect fit for our team: * *At least 2 years of customer service experience* and a proven track record of handling phone lines effectively.
* *Proficiency in Word, Excel, and Google Workspace*; familiarity with Dropbox, Lawmatics, Clio, or similar legal case management software is a plus.
* *A fast learner*, comfortable with acquiring new skills and adapting to change as we grow.
* *Excellent organizational skills*, with an eye for detail and the ability to multitask effectively.
* *A positive, friendly demeanor* that thrives in a team-oriented environment.
No room for negativity or drama here! * *Ability to speak clearly and listen attentively*, ensuring effective communication with clients and team members.
* *Openness to feedback*, with the ability to course correct and adapt as instructed, demonstrating a growth mindset and resilience.
*Compensation and Benefits:* * *Compensation:* This is a full-time, hourly position with a rate of $17.
00/hour.
* *Paid Time Off:* Enjoy our generous paid time-off policy, along with company-paid holidays.
* *Estate Planning Perks:* We offer assistance with estate planning documents, adding a personal benefit to your professional role.
* *Note: At this time, we do not provide health benefits.
* *Location and Schedule:* With offices in both Fort Mill and Charlotte, your final work location is to be determined.
Your work schedule will be Monday through Friday, from 8:00 AM to 5:00 PM, ensuring a consistent and balanced routine.
*Our Hiring Process:* Join a team that values hard work, positivity, and a friendly atmosphere.
We are committed to finding individuals who align with our dynamic office culture.
Our engaging hiring process is designed to find not just a candidate, but a future team member who will thrive and grow with us.
It includes the following steps: * Call (803) 670-0663 and follow the instructions.
* HR interview (via Zoom).
* Team Director interview (via Zoom or In Person).
* Complete a test assignment(s).
* Take strengths assessments (Kolbe and/or Enneagram).
* Final interview with the Firm Owner (In Person).
* Provide references from business associates.
* Receive an offer if selected.
*Are you excited to be part of our amazing team and ready to take the next step in your career?* We encourage you to *call (803) 670-0663 *for detailed application instructions.
*Please note that only candidates who follow these instructions will be considered for the position* Job Type: Full-time Pay: $17.
00 per hour Expected hours: 40 per week Benefits: * Paid time off Schedule: * 8 hour shift * Monday to Friday Ability to Relocate: * Fort Mill, SC 29708: Relocate before starting work (Required) Work Location: In person