Client Implementation Manager

Who We Are First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies.
FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years.
First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions.
First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements.
Our priorities are our employees, customers, and shareholders - in that order.
First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices.
ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.
Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.
What We Do Responsible for the implementation and/or effectiveness of products, services and technical or business systems, software, or solutions.
Develops project plans to manage change and ensure that implementations are completed on time, within budget and meet client expectations.
Coordinates and communicates timelines / status to clients, external partners, internal teams, management, and impacted groups.
Partners with other groups to identify training needs / opportunities and delivers training related to the project.
What You’ll Do Reviews conversion activities to ensure compliance and adherence to state and federal regulations Ensures accurate records of each investor’s reporting requirements as specified in the servicing agreements and ensures that changes requested by investors are implemented Reviews established procedures for conversions and ensures the proper controls are in place Works with the operational managers to coordinate the validation of trial results for all transfers Assistance with the creation and maintenance of department documentation; including, but not limited to, policies and procedures Produce and maintain data mapping documentation and project layouts for new clients Work with vendors to coordinate data mapping and data conversion activities Keeps informed on government regulations pertaining to loan servicing Manages aspects of internal tracking systems and processes Work in conjunction with internal business units to resolve boarding issues on newly activated loans Research loan inquires within the first 60 days of activation in data conversion related areas Drives effective implementation processes.
Builds and sustains client relationships during the implementation phase.
Collaborates with management and internal teams to identify client implementation needs and ensure appropriate follow up.
Ensures accurate communication is disseminated across all stakeholders including internal teams, external partners and clients.
Has responsibility throughout the client onboarding cycle including planning, setup, execution and management of assigned projects.
Conducts online meetings/conference calls to orient a new employee or customer, present new functionality, perform training and collaborate with clients about concerns.
Develops implementation plans which include timelines and metrics for communication, marketing and training activities.
Creates and maintains a “source of truth” for impacted groups with respect to all value-added products and services available.
Works closely with end user/client to understand and prioritize business goals and information needs related to the implementation/project.
Accomplishes objectives, identifies and addresses future concepts, and implements best practices.
What You’ll Bring Bachelor's degree in business, accounting, finance, or a related field or equivalent work experience Minimum of 5 years mortgage banking, mortgage servicing or real estate related experience Experience in Acquisitions and New Loan Boarding Ability to manage multiple clients and projects/tasks simultaneously Strong internal communication skills including ability to work with various departments such as Sales, IT, Training, Marketing and Support Able to translate and communicate technical information to a nontechnical audience Strong knowledge of department operating systems/applications and software/applications that integrate with those systems Familiar with a variety of the field’s concepts, practices and procedures Strong interpersonal, relationship-building and teamwork skills Self-motivated; self-starter Proficient in Microsoft Word and Excel Salary Range: $66,980 - $130,020.
00 (Annually) This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting and is subject to change.
The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.
What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success.
We are proud to foster an authentic and inclusive workplace For All.
You are free and encouraged to bring your entire, unique self to work.
First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.