Analyst, AR

Accelerate your career at RXO.
RXO is a leading provider of transportation solutions.
With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.
We create more efficient ways for shippers and carriers to transport goods across North America.
As an Analyst, Accounts Receivable at RXO, you will be responsible for the daily management of a dedicated portfolio of complex, large customers.
You’ll focus on improving the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk.
If you’re excited by the challenge of connecting with clients, building relationships, and seizing opportunities, take your career to the next level with RXO.
What your day-to-day will look like: Manage a high revenue portfolio of commercial accounts in a fast-paced, goal-oriented Order to Cash shared services organization Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data, and determining root causes Perform in-depth customer payment analysis and account reviews to identify actions required to resolve outstanding receivables or disputed items Resolve overdue account balances and payment discrepancies through research, communication and follow up with customers and/or sales teams Partner with leadership to make recommendations on account management strategies Prepare clear and concise communications for the Sales team to engage with customers to resolve delinquent invoices and account issues Leverage collection software and Microsoft Excel (including pivot tables and v-lookups) to develop and track action plans to meet goals Maintain daily communication with customers via email and phone regarding their accounts Chronicle customer interactions by documenting specific account and payment details Prepare reports on key accounts in preparation for leadership and Sales account reviews.
Audit and maintain customer accounts for accuracy and current information Identify the root cause for issues and work with cross functional departments (Sales, Pricing, Customer Onboarding, Cash Apps.
, National Account Sales Support, EDI, Corrections, and Invoicing/Billing) for resolution What you’ll need to excel: At a minimum, you’ll need: Bachelor's degree or equivalent related work or military experience 1 year experience in Accounts Receivable or Collections Above-average proficiency in Microsoft Office Suite It’d be great if you also have: Advance Degree in Business, Finance, Accounting, or equivalent related work or military experience Experience pulling, manipulating, and analyzing large amounts of data and calculating discounts, proportions, and percentages.
Ability to thrive in a fast-paced, goal-oriented Order to Cash shared services organization while showing a strong attention to detail, meeting goals, and building strong relationships with customers and internal departments at RXO Prior experience in freight and logistics Strong proficiency in Microsoft Office with advanced Excel skills (v-lookup, pivot tables) Prior exposure to management of large, high-volume AR accounts Collection software experience (High Radius preferred, etc.
) Prior knowledge of Cash Applications or Credit Ability to read, translate and understand contractual agreements In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers.
We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking.
If you’re driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Massive Benefits Competitive pay Health, dental and vision insurance 401(k) with company match Life insurance, disability Employee Assistance Program (EAP) Paid time off Tuition reimbursement program Our Culture We do great things when we are inclusive and work together.
To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships.
We welcome everyone regardless of background, identity or ability.
The Next Step Ready to join our team? We’d love to hear from you.
Fill out an application now and join our talent community to learn about future opportunities.
We are proud to be an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
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